Order Tracking

Order Status Inquiry

For order status updates… please send an inquiry to support@sunterra-international.com

The sales cart system, manufacturing, and fulfillment process are not linked together for status updates.

We use VALLEY FINAL MILE transport for delivery.

  • When scheduled for pickup, you will receive an image of the crate, and BOL copy.
  • When picked up, you will be contacted by the Valley Final Mile customer service, and sent an email with instructions, updates, and a tracking link.
  • Once you have the tracking number and shipment information, you can monitor your shipment through the Public and Final Agent tracking program. 
  • The Customer Experience process is outlined in the Valley Final Mile information document below. 
  • Please allow 4 to 14 days for transit. (Day of pickup and weekends are not included)

Rotisserie kits are ordered and shipped directly from the supplier when the grill is picked up for transport. 

A few examples of our packaging. 


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Our Mission

At Sunterra, we strive to be known as the company that shares in the passion and the satisfaction that our customers gain from using our products. Our mission, is to deliver the highest-quality BBQ products that caters to the demands of the discriminating culinary individuals and professionals.